An individual, a candidate, a prospective candidate, a supervisor or an assessor may consider that they have cause to complain about an aspect of the ACS and its activities. A complaint can occur at any time, before, during or after an assessment.
Candidates can appeal to the ACS in writing after the conclusion of the application assessment.
Appeals should be sent to the ACS Administrative Office by post, or as an email attachment, within 4 weeks of receiving notification of the outcome of the interview.
The letter should clearly indicate the grounds of the appeal.
Please note that appeals can only be made on the process of the assessment and not on the judgement of the assessors.
DOC-ACS046-ACS Complaints procedure
DOC-ACS035-ACS Appeals procedure